dgk88 Privacy Policy

dgk88 (referred to as "we", "us", or "platform") provides a safe and trusted online gaming service for users in Bangladesh. This privacy policy ("Policy") describes our practices regarding the collection, use, storage, and protection of personal information of users of our platform.

By visiting or registering on our website dgk88.cam, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy operates alongside our Terms and Conditions and Responsible Gaming policy. In the event of any conflict, the most recently published version will apply.

dgk88 collects various types of information to provide and improve its services. A detailed description of the information collected is given below:

2.1 — Personal Identity Information

During the registration and verification process, we collect the following information:

• Full name (in both Bengali and English)
• Date of birth (for age verification — minimum 21 years)
• National Identity Card (NID) or passport number
• Personal email address
• Mobile number (linked to bKash, Nagad, or Rocket)
• Current address

2.2 — Financial Transaction Information

We record financial information for secure payment processing. This includes information related to bKash, Nagad, Rocket, and Upay accounts, transaction history, and deposit and withdrawal records. We never store complete mobile banking PINs or passwords.

2.3 — Technical Information

The following information related to your device and browsing is collected automatically:

• IP address and geographic location (country level)
• Browser type and version
• Device type (mobile/tablet/desktop)
• Operating system
• Session duration and pages visited
• Cookie and session data

2.4 — Gaming Activity Information

Information about your gaming history, bet amounts, win and loss records, and time spent on the platform is recorded to ensure responsible gaming and to provide a personalised experience.

dgk88 uses your information only for the following legitimate purposes. We do not sell your information to any third party or share it for advertising purposes.

3.1 — Service Delivery and Operations

• Account registration, verification, and management
• Processing deposits and withdrawals
• Providing bonuses, promotions, and VIP benefits
• Managing 24/7 live chat support
• Ensuring the technical functionality of the platform

3.2 — Security and Fraud Prevention

• Identity verification and age confirmation (21+)
• Prevention of unauthorised access and cyber threats
• Compliance with anti-money laundering (AML) regulations
• Identifying and investigating suspicious transactions

3.3 — Service Improvement

• Analysing and improving the user experience on the platform
• Identifying errors and resolving technical issues
• Providing personalised gaming recommendations
• Notifying you about relevant offers and updates

3.4 — Meeting Legal Obligations

Where disclosure of information is required under applicable laws, regulations, or court orders, we are obliged to act accordingly.

dgk88 gives the highest priority to your privacy. We share your personal information with third parties only in specific circumstances and for limited purposes.

4.1 — Service Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game providers for the purpose of operating our services. All such partners are bound by strict confidentiality agreements.

4.2 — Legal Authorities

We may be legally required to disclose information to competent authorities under court orders, government investigations, or legal obligations. In such disclosures, we will always provide only the minimum information necessary.

4.3 — What We Do Not Do

• We do not sell your information to advertisers
• We do not share information with unrelated third parties
• We do not use information for marketing data collection without your consent
• We do not transmit financial information to any unauthorised party

The dgk88 platform uses cookies and similar technologies that help improve your browsing experience.

5.1 — Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and service functionality.
• Functional Cookies: Remember language preferences, display settings, and your choices.
• Analytics Cookies: Collect anonymous statistics to understand platform usage patterns.

5.2 — Cookie Controls

You can disable cookies at any time from your browser settings. Please note that disabling essential cookies may cause core services including login and payments to not function properly.

dgk88 uses industry-standard security technologies and practices to keep your information safe.

6.1 — Technical Safeguards

• 256-bit SSL/TLS encryption — on all data transmissions
• Encrypted database storage
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

6.2 — Administrative Safeguards

• Only authorised personnel can access personal information
• All staff are bound by strict confidentiality agreements
• Regular security training is conducted
• Data access logs are maintained and monitored

6.3 — Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary protective measures. Based on the extent and nature of the damage, we will also inform relevant authorities.

dgk88 retains your personal information only for as long as necessary. Retention periods are determined based on legal obligations, service requirements, and business purposes.

• Active Account Information: For the entire duration the account remains active
• Financial Transaction Records: Minimum 5 years after the last transaction (legal requirement)
• Identity Verification Documents: Up to 5 years after account closure
• Technical Log Data: 12 months from the date of collection
• Gaming History: While the account is active and 3 years after closure

Once the specified period has passed, your information will be securely deleted or anonymised so that you can no longer be identified.

As a user of dgk88, you have the following rights over your own personal information:

8.1 — Right of Access

You may request from us at any time what information we hold about you. We will provide the information within 30 working days of receiving the request.

8.2 — Right to Rectification

If any of your information is incorrect, you may request a correction. Some information can be updated directly from account settings; for other information, please contact support.

8.3 — Right to Erasure

You may request that your information be deleted. Please note that we may have a legal obligation to retain certain information in cases of legal requirements or ongoing disputes.

8.4 — Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. This can be done through your account settings or via the support team.

8.5 — Objection to Automated Decisions

If an important decision regarding your account is made through an automated system, you may request that the decision be reviewed by a human.

To exercise these rights, contact us at [email protected].

dgk88 strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any personal information from minors.

We verify age at the time of registration and confirm identity through official documents where necessary. If an account holder is found to be a minor, that account will be closed immediately and the associated information will be securely deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected]. We will take prompt action.

Our servers and technology infrastructure may be located in various countries. In cases of data transfer, we ensure that:

• Every transfer is completed in compliance with industry-standard security protocols
• Adequate data protection measures exist in the destination country
• Strict contractual obligations are maintained with third parties
• End-to-end encryption is used for all transfers

dgk88 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Clearly display the update date on the website
• Notify registered users via email
• Show a notification at login for important changes
• Keep the previous version archived so users can compare

Continued use of the platform after changes will be considered acceptance of the new policy. We therefore recommend reviewing this policy regularly.

Our platform may include third-party services such as game providers and payment gateways. These third parties have their own privacy policies and are solely responsible for their own data processing.

dgk88 is not responsible for the privacy practices of third parties. We recommend that you review the privacy policies of those services separately.